Scams & Fraud

How to recognise frauds and scams

In the digital age, being able to identify potential banking frauds and scams is crucial for safeguarding your financial well-being. Here's a detailed guide to help you recognise and avoid falling victim to fraudulent activities:

• Be cautious of unexpected emails, calls, or messages requesting personal information.

• Legitimate organisations typically won't ask for sensitive details via unsolicited communications.

• Avoid clicking on links from unknown sources or visiting unverified websites.

• Phishing websites often mimic legitimate ones to trick users into disclosing sensitive information so avoid providing your personal information, Broken Hill Bank will never ask you to provide sensitive information via email.

• Be wary of requests for payment in unconventional forms, such as gift cards or cryptocurrency.

• Legitimate transactions typically involve recognised and secure payment methods.

• Scammers often use enticing offers to lure individuals into providing personal or financial information.

Being vigilant and aware of these red flags will empower you to identify potential scams before they cause harm. If you ever encounter suspicious activity or banking fraud, promptly report it to our team for further assistance. Remember, staying informed is your best defence against fraud and scams.

Stolen debit card 

If you have noticed strange transactions on your card or believe your debit card  has been stolen, please contact Broken Hill Bank and follow the instructions on our lost or stolen debit card page for support on what to do next.

Next steps 

Once you let our team know about the scams or fraud that you believe your account is involved in, our team will investigate the issues, keeping you updated throughout the process. Broken Hill Bank is committed to protective measures and keeping your finances and personal information safe and secure.

FAQs

What happens when your bank account is defrauded?

If your bank account is defrauded, as soon as we are notified we will take relevant steps to secure your account. Contact us and we will work diligently to investigate and provide assistance to minimise the impact on your finances.

Can I reverse a payment if I was scammed?

While reversing payments can be challenging, report the scam promptly to our team. We'll guide you through the necessary steps and work to recover funds when possible.

How do you know if you have been defrauded?

Unusual transactions, unrecognised charges, or unexpected communication are signs of potential fraud. Regularly monitor your account and report any suspicious activity promptly to our fraud reporting team.

Is it safe to share your BSB and account number?

Be cautious when sharing your BSB and account number. Legitimate institutions typically require this information for transactions, but be wary about sharing it with unknown or unverified entities to avoid potential fraud.

What happens to my subscriptions when a linked debit card is cancelled?

After cancelling a debit card linked to subscriptions, it's important to update your payment information with each provider to avoid interruptions in service. This involves providing the new card details to ensure your subscriptions continue seamlessly without any disruptions.