Help Centre and Customer Support
Need support navigating a recent change, wondering what loan repayments might be, or looking to learn more about our products?
Our Help Centre contains resources and key documents to answer your questions, and we’re only a phone call away to help you with the next steps.
Financial Hardship
When facing financial difficulties, you don’t have to do it alone. Our team is committed to assisting and supporting you through a period of financial stress.
Whether you are struggling to meet repayment obligations or your Guarantor experiences difficulties, you are entitled to financial assistance.
Losing A Loved One
When you lose someone close, we can provide support to finalise any banking arrangements your loved one had in place. Our team will guide you through the process with compassion to make the process as stress-free as possible.
Tools
Empower yourself with information to make your next move.
Calculators
Our home loan, personal loan and budgeting calculators can help you to view potential repayments, understand your expenses or estimate income tax.
Glossary
Come across unfamiliar banking terminology? Get in the know with our banking glossary, which defines key terms in straightforward language.
Interest Rates
Interest rates impact finances, from home loans to personal or car loans, savings and more. Understand exactly what interest rates apply right now.
FAQ - our rebrand
If you’ve known Broken Hill Bank for a while, you might remember us as Broken Hill Community Credit Union. Wondering what the change means?
These FAQs answer common questions — we’re still 100% customer-owned, and there are no changes to our services.
Security
Scams & Fraud
Noticed unusual activity on your account? Misplaced your debit card?
Here’s what to do next.
Lost or Stolen Card
Misplaced your debit card? Here’s how to report it and what to do next.
You can pause your debit card until you find it using the Broken Hill Internet Banking or Banking app.
Dispute A Transaction
Get support to handle any unauthorised transaction on your account. Our team is committed to assisting you to resolve any issues efficiently and effectively.
Policies and Key Documents
Our policies and key documents contain information on how we collect and store data, when we share data, our rates & fees and our annual reports.
Privacy Policy
Our privacy documents outline how we collect, store and use your information in accordance with the Privacy Act.
Disclosure Documents
Our disclosure documents contain extensive information about how we serve our customers, including Account and Access Facility Conditions of Use, our Summary of Accounts, Financial Services Guide, and other information.
Annual Reports
Our annual reports outline our performance and commitment to sustainable growth.
Rates & Fees
We believe in complete transparency regarding our rates and fees. From fee-free services to relationship rewards, interest rates and account fees, explore which apply to your products and services.
Got a question we haven’t covered here? Get in touch or drop into the branch at 2 Chloride Street, Broken Hill, for friendly and prompt support.
Have Questions?
Please do not submit personal information, such as account / card numbers, Tax File Number, etc.
For After Hours services:
Report Scam or Fraud related matter call – 1300 705 750
Report Lost / Stolen Visa Debit Card call - 1800 648 027
How to cancel your card
Temporary block - to place a temporary block on your card you can do this via Internet banking or our banking app. Alternatively, call (08) 8088 2199 during business hours or 1300 705 750 after hours.
Lost/stolen card - you can cancel your card via Internet banking or our banking app. Alternatively, call (08) 8088 2199 during business hours or 1800 648 027 after hours.