Lost or Stolen Card

Reporting a lost or stolen card initiates a rapid response from Broken Hill Bank, ensuring the prompt blocking of your card to prevent unauthorised transactions. By taking quick action, you contribute significantly to minimising any potential risks and protecting the assets of your financial accounts.

How to temporarily block your lost debit card

If you believe your card has been temporarily misplaced, you can put a temporary block on it until you’ve found it. To do so, please contact Broken Hill Bank during business hours on (08) 8088 2199 or after hours on 1800 648 02. To unblock your card, you will have to contact Broken Hill Bank and answer some security questions to reactivate it.

Fraudulent activity 

If you have noticed fraudulent activity on your card or believe you may have been scammed, please contact Broken Hill Bank and follow the instructions on our scams & fraud page for support on what to do next. 

Next steps 

Once you let our team know about your lost or stolen card, they'll quickly cancel and order you a new one. You can expect the replacement card to reach you within 5-10 business days. We aim to make sure you're back in control of your finances without any hassle.

FAQs

How long does it take to replace a lost or stolen debit card? 

Typically, once you report the incident, you can expect to receive your new card within 5-10 business days. 

What happens when I report my card as lost or stolen?

Reporting your card triggers an immediate block on its usage. Broken Hill Bank's fraud protection measures will be activated, and a replacement card will be issued promptly.

Will I get a new card number if I lose my debit card?

Yes, for security reasons and to protect your finances, Broken Hill Bank will issue a new card with a different card number to protect your account from potential future fraudulent activities.

What happens to my subscriptions when a linked debit card is cancelled? 

After cancelling a debit card linked to subscriptions, it's important to update your payment information with each provider to avoid interruptions in service. This involves providing the new card details to ensure your subscriptions continue seamlessly without any disruptions.

Can I get money from an ATM if my card is locked?

No, once your card is locked, ATM transactions will be declined. It's crucial to wait for the replacement card or contact Broken Hill Bank for alternative solutions. You can still use internet banking or withdraw from in-branch while you wait for your replacement card.

In case of any further queries or concerns, please reach out to Broken Hill Bank’s customer support for personalised assistance. Remember, your prompt action plays a crucial role in safeguarding your financial security.