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Losing a Loved One
At Broken Hill Bank, we understand that losing a loved one is a deeply emotional and challenging experience. During this time, you may find yourself facing numerous decisions and financial tasks regarding their banking activity and savings; and that can feel overwhelming.
Our goal is to provide you with compassionate support and clear guidance as you navigate the banking arrangements that follow the loss of a loved one.
How we support you
We are here to assist you at every stage of managing your loved one's financial affairs, ensuring that the process is as smooth and stress-free as possible. We support you at each stage when dealing with banking arrangements, from completing paperwork and stopping deceased bank account activity, to handling the release of money from the estate.
How to finalise a deceased bank account
Notify and contact: Your first step is to notify us. You can do this by:
calling us at 08 8088 2199
emailing us at reception@brokenhill.bank
visiting our office at 2 Chloride Street, Broken Hill
We will guide you through the necessary steps from there.
Completing paperwork: We will provide you with the necessary documentation and assistance related to your loved one's Broken Hill Bank accounts.
Stopping account activity: Once the documentation has been assessed, we help you stop any ongoing transactions or automatic payments to prevent further complications.
Releasing funds from the estate: Our team will work with you to ensure that the release of funds from your loved one’s estate is handled efficiently and in accordance with legal requirements.
For further detailed information, please refer to our Guide to Finalising Deceased Accounts and Notification of a Deceased Member Form.
Contact Broken Hill Bank for support
If you have any questions or need assistance, please do not hesitate to contact us. Our team at Broken Hill Bank is here to support you with compassion and professionalism during this difficult time.
The loss of a loved one can be a traumatic experience for yourself or your family. Your mental health is important and it’s vital to reach out when you need help. Here are some online services that can help you deal with grief:
FAQs
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You will need to provide us with a certified copy of the death certificate, proof of your identity, and any relevant legal documents such as the will or grant of probate.
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The time required to finalise the accounts can vary depending on the complexity of the estate and the promptness of receiving all necessary documents. We strive to complete this process as quickly and smoothly as possible.
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To protect the estate, access to the accounts will be temporarily restricted once we are notified of the death. Funds will be released after the necessary legal processes are completed.
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For joint accounts, the surviving account holder will typically retain access to the funds. However, we still require notification and may need to update account information.
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We will assist you in identifying and stopping all automatic payments and direct debits from the deceased’s bank accounts. This will prevent further transactions from occurring.
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While we can provide guidance on the banking aspects, we recommend consulting with a legal professional for comprehensive advice on managing the estate.